SAMAG

SERVICE
IS OUR PRIMARY CONCERN

Our customer service does not end with the delivery of the machines. We offer you production launch support, service contracts as well as spare parts supply. As a standard feature our machines are equipped with teleservice, which dramatically reduces the required troubleshooting. Of course, we are at your site, throughout the world.

Comprehensive, individually tailored user training for maintenance, operating and programming also at customers.

OUR SERVICES:

  • Installation and commissioning of our machines
  • Short response times in diagnostics and repairs
  • Maintenance, overhauls, and RETROFIT
  • Machine relocations
  • Retooling for other components
  • Maintenance contracts, Inspections
  • Express service / Emergency repairs
  • Short-term delivery of space parts
  • International service partners
  • Remote diagnosis via Ethernet interface
  • 24/7 Service response
  • Customized service for your machinery